Call Center Staff Scheduling Software
Simplify your customer support staff scheduling
Sign up and start scheduling your call center and help desk staff for free now, or check out more of our awesome features below.
Start scheduling and tracking time today.
Makes payday a breeze with easy payroll integration.
Control costs with pay rules and schedule integration.
Turn any device into your customer support center’s employee time clock.
Call center scheduling software
Schedule your customer support employees with ease
Streamline your call center organization operations and increase efficiency with better employee scheduling. Your call center workers will be notified of new shifts and can confirm them, so you know they’ve seen the schedule. Make changes quickly to adjust for callouts and empower your employees to manage their schedule with OpenShifts and shift swapping. You can save up to 15 hours a week with better call center staff scheduling software.
Call center staff time clock and timesheets
Customer service employee time tracking has never been easier
Track attendance, breaks, and time off with ease. The integrated time clock and schedule save time and reduce human error during payroll. Control labor costs with real-time overtime alerts and in-depth reporting.
Customer support employee team messaging
Team chat app for a connected customer support workplace
All team communication and collaboration is on one secure platform. Message employees one on one, in groups, or all at once. Protect the privacy of your workers with communication that doesn’t require you to share their phone numbers.
Lindsay LaFoy
Miss Mixology
Customer since 2015
RAVE REVIEWS FOR OUR FREE TIME CLOCK APP
Reliable time tracking. Hassle-free attendance management.
Digital timesheets, payroll integrations, and labor reporting help you manage your budgets and get back to business. Customers have reported seeing savings as large as:
20%
Decrease in labor costs
8x
Time saved scheduling
3x
Reduction in employee no-shows
Employee Scheduling Software for Any Industry
Glowing reviews from our clients in call centers
20
No. of Employees
5
Hours Saved Per Week
1
Streamlined Communication System
How a Call Center used When I Work to Foster a New Sense of Accountability with Employees
20
No. of Employees
5
Hours Saved Per Week
1
Streamlined Communication System
Life Safety Monitoring is a provider of two way voice medical alert system monitoring for independent PERS dealers.
"It saves me time, aggravation, and is incredibly simple to teach to new employees! I can make schedules months in advance and never have to worry that people don't know when they are supposed to be at work."
– Ashley Massart , Central Station Manager
Life Safety Monitoring is a provider of two way voice medical alert system monitoring for independent PERS dealers. Prior to using When I Work, Life Safety Monitoring was using Microsoft Word to create the schedule and hang it up in the dispatching center, now employees can access the schedule wherever they are. Switching to When I Work allowed them to switch from a fixed schedule to a rotating schedule in order to give employees every other weekend off. When I Work is easy to use, for both herself and staff, which saves them both time. The ability of having employees acknowledge shifts has fostered a new sense of accountability and allowed employees to take ownership of their schedule. Her team also likes that the chat feature makes it easy to talk to everyone at once keeping everyone on the same page.
Products Used
Scheduling
Team Messaging
40
No. of Employees
3
Hours Saved Per Week
Technology Company Moves to Mobile Scheduling
40
No. of Employees
3
Hours Saved Per Week
FX INNOVATION is an innovative company in the information technology sector. They work with clients to ensure that IT is creating value for their business.
"Best scheduling app out there!"
– Patrick Hardy , Director
After using When I Work at a previous job, Patrick wanted to use it for his team at FXInnovation. Since implementing the app his team has improved communication, he saves 3 hours every week, and because it's mobile every one has access to the schedule no matter where they are.
Products Used
- Scheduling
Attendance- Team Messaging
125
No. of Employees
8
Hours Saved Per Week
10
Schedules
Australian technology university finds perfect fit with When I Work.
125
No. of Employees
8
Hours Saved Per Week
10
Schedules
NBCUniversal Technical Support team provides help for internal teams and vendors to provide the best solution for business needs.
"It's easy to use and an economical choice. It's scalable and easy to upgrade. Customer service is always fantastic!"
– Katie Bryant , Director, On Air Operations
Prior to When I Work employees couldn't access their schedules outside of work which cause miscommunications and missed shifts. Since switching to the app employees and managers are much happier. Employees can see their schedule from anywhere and managers love the easy communication through Team Messaging.
Products Used
- Scheduling
- Attendance
- Team Messaging
Scalable Work Schedule Maker
Built to scale across single or multiple locations.
When I Work is easy to adopt for teams of any size, and is built to scale across one or many locations. Start with a single location or team today, and scale to hundreds within weeks.
TIMESHEETS INTEGRATE DIRECTLY WITH PAYROLL
Processing payroll can be easier and more reliable.
Export employee timesheets and process payroll quickly with integrations to your favorite payroll provider.
Loved by millions around the globe
1 in 10 employees have used When I Work.
When I Work is rated 
by our customers on Capterra.
Free time clock and scheduling Apps
A powerful duo. An integrated time clock and work schedule.
Control Labor Costs
Manage labor costs in real-time with labor distribution reports. See where your worked labor cost was spent and fond out where your labor budget is being allocated. You can break it down by position, schedule, and job site.
Simplify Payroll
Streamline your payroll process by importing your timesheets. When I Work integrates with your favorite payroll providers to make it simple. Reduce errors and save every pay period.
Labor Budgeting
Manage your labor budget with simple tools. Set percentage targets and see the difference between hours scheduled and hours worked. It’s built right into the schedule to help you keep track.
Prevent Overtime
Receive overtime alerts and run labor reports to easily manage overtime. Get alerts when building the schedule to avoid giving an employee shifts that would pus them into overtime. Use reports to see latest trends and quickly adjust the schedule if needed when an employee is approaching overtime hours.
Break Management
Easily manage employee breaks with the click of a button. Set breaks for certain shifts and let employees report paid breaks at clock out. Employees can also record unpaid breaks easily.
